Knowledge Base

Agent workspace

Learn how to use our web-based Agent Workspace and get answers to agent’s common questions.


Discover how to create campaigns, define their goals, and then report on the achievement of these goals.


Measure your company’s success by viewing, searching and interpreting LiveEngage data.

Visitor Area

Learn how to optimize the visitor experience and find solutions to visitors issues.


Fine tune your account configuration and find solutions to known issues.