ForumCategory: QuestionsCan a bot route a user to an offline survey?
bjtomlin asked 49 years ago

Depending on the questions being asked my bot maybe want to point the user to our offline survey instead of trying to answer the question.  I see there is an API for getting and posting the survey but can I just route the user to the survey and end the conversation with the bot?  I have code that routes users to other agents when they are available but when they aren’t available I’d like to use the offline survey.

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Mark Manguno Staff replied 3 months ago

Hi @bjtomlin
Does this question relate to Chat or Messaging?

bjtomlin replied 3 months ago

Chat