ForumCategory: QuestionsEmail Transcript
rderamos asked 49 years ago

We would like to have a copy of the chat transcript emailed to an internal company mailbox automatically after the chat closes.  Is this possible via the API? If so is there a best practice to implement?

1 Answers
Oren Katz Staff answered 4 months ago

If you are referring to chat, you can use the Engagement History API to get resolved chats with their transcripts 
https://developers.liveperson.com/engagement-history-api-methods.html