ForumCategory: QuestionsEngagement History Delay
smanegold asked 49 years ago

Hi, I was wondering how long the delay is to get the full transcript in the engagement history? Yesterday we had an issue that when we gathered a chat and it was missing the agent survey that was submitted. When I regathered it this morning the survey was included so I am thinking it was just that we gathered it too quickly?

1 Answers
David Villacis answered 7 months ago

Hi @smanegold,
The API can take up to 24hrs to gather all the relevant information.