ForumCategory: QuestionsFreshDesk Integration: Can it be done?
Paul-NorthShore asked 49 years ago

We’re looking to integrate LiveEngage with FreshDesk so that new chats that come in thru LiveEngage will create a new ticket in FreshDesk. Ideally, it would be advantageous if we could close these tickets in FreshDesk when the chat is closed in LiveEngage, as well. Does anyone have experience with this or aware of a way that this can be done? 

2 Answers
Oren Katz Staff answered 3 weeks ago

Hey,
You can use our Widget SDK to create a widget that will listen to the conversation events and call an API (FreshDesk API or a different one) according to a certain logic.
https://developers.liveperson.com/agent-workspace-widget-sdk-overview.html
Oren

Paul-NorthShore answered 3 weeks ago

Thanks, Oren, I will definitely look into it!