ForumCategory: QuestionsGet Abandoned engagement count via Engagement API?
evan.blackstone@okcu.org asked 49 years ago

Is this possible? I’m currently getting Connected Engagements only, but nothing abandoned. Trying to figure out how to pull monthly numbers for reporting.

2 Answers
Oren Katz Staff answered 2 months ago

You can use the Operational Realtime API – https://developers.liveperson.com/operational-realtime-api-methods-queue-health.html

jleathlean answered 1 month ago

What about historical data?  The Operational API is limited to the previous 24 hours based on the documentation.
I also need to collect abandoned data for long term reporting.  I’ve been able to get the engagement data from the Historical API – but as Evan pointed out it does not appear to include Abandoned engagements…
 
 

Oren Katz Staff replied 2 weeks ago

At the moment we do not have an API that returns abandoned chats data for more than 24 hours.
I will forward your request to our Product team for future releases.
Oren.