Is this possible? I’m currently getting Connected Engagements only, but nothing abandoned. Trying to figure out how to pull monthly numbers for reporting.
You can use the Operational Realtime API – https://developers.liveperson.com/operational-realtime-api-methods-queue-health.html
What about historical data? The Operational API is limited to the previous 24 hours based on the documentation.
I also need to collect abandoned data for long term reporting. I’ve been able to get the engagement data from the Historical API – but as Evan pointed out it does not appear to include Abandoned engagements…
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