ForumCategory: Questionsget active chat transcript
reradus asked 49 years ago

I’m using<account>/interactions/search?offset=0&limit=100  pass from/to and engagementID in body, which works great.  However, I want to get the transcript and other information before the chat is closed.
Is this possible with this endpoint or another endpoint in the API?

2 Answers
Oren Katz Staff answered 11 months ago

The engagement history API is for ended chats only.

reradus answered 11 months ago

I know, that’s why I asked if there is another endpoint or way that does let you het the open chat