ForumCategory: Questionsget active chat transcript
reradus asked 49 years ago

Hi,
 
I’m using https://va.enghist.liveperson.net/interaction_history/api/account/<account>/interactions/search?offset=0&limit=100  pass from/to and engagementID in body, which works great.  However, I want to get the transcript and other information before the chat is closed.
 
Is this possible with this endpoint or another endpoint in the API?

2 Answers
Oren Katz Staff answered 8 months ago

Hey,
The engagement history API is for ended chats only.
Oren

reradus answered 8 months ago

I know, that’s why I asked if there is another endpoint or way that does let you het the open chat