ForumCategory: QuestionsJS SDK Pre chat survey: How to define logic to pre chat survey questions?
Anusha asked 49 years ago

A pre chat survey can have logic defined for displaying a question only when a specific multi-option answer was selected. How does one set the logic to the questions? I tried logging into the live engage portal and I tried adding various types of questions to the pre chat survey, but I could not find the option to set a logic to the order of questions that would be displayed to the user. Can you please provide us some documentation on how this can be done?