ForumCategory: OtherResponse of Messaging Integration API
akim asked 49 years ago

Hi, I am using Messaging Integration API. There are two ways to do the authentication.
1. Use API Key
2. Use bearer(Same API Key with above one)
When I try to use the API in the MUFG test environment, the response are different….
1. Use API Key ( 31 results )
2. Use bearer ( 4 results )
But, when I use the API in my test environment, the results are same…. So, I thought it may caused by some setting of LiveEngage??
And, I have compared those results (Agent ID, Skills, latestAgentLoginName, etc. ). But, I didn’t find any rule of the 4 results..
Any advice? What’s the difference to use “Bearer” and “API Key” ?

1 Answers
Oren Katz Staff answered 2 months ago

Hey @akim 
If you use the same user to make the request, please open a support case for this issue so the support team can check why the response is different.
Oren