ForumCategory: QuestionsSending default message from client-side in mobile SDKs
Wilson Fernando Mora asked 49 years ago

Hi. I would know if there is any way to send a default message from the mobile SDK to the agent, in order to send, for example, some initial data that cannot be sent in the LPUser info. Thanks in advance.

1 Answers
David Villacis answered 7 months ago

Hi @Wilson Fernando Mora, The SDK is not able to send messages on behalf of the consumer, if you want to provide more information to the Agent I’ll recommend you use the Monitoring API (https://developers.liveperson.com/mobile-app-messaging-sdk-for-android-advanced-features-campaigns-for-mobile-app-messaging.html#monitoring-apis) or if you are using authentication you can pass SDEs (Standard Data Entities) using the JWT (https://developers.liveperson.com/mobile-sdk-and-web-authentication-detailed-api.html)