The Web Visitors list

May 3, 2018
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The Web Visitors list (Visitors tab > Web Visitors) displays the list of visitors who are currently monitored on your website. You can sort the list by various parameters, including the Skill assigned to the conversation, the visitor’s country, visit start time, and more.

For a description of the columns, hover over a column title.

Visitor Status icons (left-most column)

The visitor status is indicated by icons. You can hover over each icon to see the description.

Visitor was invited to chat
Visitor currently engaged
Engagement ended
Visitor declined engagement
  blank Visitor not exposed to engagement