Why aren’t chats transferring? Why are they returning to the agent after he transfers them?

September 5, 2018
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When a chat is transferred, the chat returned back to the original skill/agent rather than remaining in the destination queue.

Cause and Solution:

Transfer-to-agent returns chats to the origin after about 4 minutes, if no other agent has taken the chat.
However, transfer-to-skill does not return to the origin.