Why isn’t CoBrowse / CoBrowse-for-Voice opening on the visitor side?

July 17, 2018
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Problem:

When agents initiate a CoBrowse session and visitors click Accept, the session does not launch.

When agents initiate CoBrowse for Voice session and visitors enter the required code/service ID, nothing happens.

Possible Cause:

3rd-party cookies are disabled. CoBrowse and CoBrowse-for-Voice require Third Party Cookies to initiate a session.

Solution:

Visitors should enable 3rd-party cookies in their browsers.

For more information on CoBrowse and CoBrowse for Voice see the CoBrowse article in the LiveEngage Connection area.