When agents initiate a CoBrowse session and visitors click Accept, the session does not launch.
When agents initiate CoBrowse for Voice session and visitors enter the required code/service ID, nothing happens.
3rd-party cookies are disabled. CoBrowse and CoBrowse-for-Voice require Third Party Cookies to initiate a session.
Visitors should enable 3rd-party cookies in their browsers.
For more information on CoBrowse and CoBrowse for Voice see the CoBrowse article in the LiveEngage Connection area.